Detention Facilities

  • quick-start-guide-new-homewav-users


    Using a new website or app can be tricky the first time around. Here’s some helpful info to help you get started using HomeWAV. Follow the steps and you’ll be connected in no time!

     

    1. Log in to HomeWAV at homewav.com OR mobile app

    HomeWAV works on desktop computers, laptops, tablets, and smartphones. We even have free mobile apps on Android & iPhone.

     

    Related Links:

    HomeWAV.com Homepage
    iPhone App Link
    Android App Link
    How-To Video – Sign Up as a Visitor

     

    2.  Select Detention Facility & Add Inmate

    After you’re signed up, you need to select the detention facility and inmate you want to visit with. Use the drop-down selectors and follow the instructions on the screen. Some facilities may require additional information such as an inmate ID number, a picture of your driver’s license, etc. Think of this step as an online version of filling out a paper visitor authorization form.

     

    Related Links:

    How-To Video – Sign Up as a Visitor

     

    3.  Add Talk to Me Funds

    Once you’ve added one or more inmates to your account, the next step is to add funds to your account. Start by setting up your Payment Details (add a credit card). Then select an inmate associated with your account and click “Add Talk to Me Funds”. Type in the amount of dollars you wish to add. Most facilities charge 50 cents per minute for live video visitation and $1 per minute for recorded video messages.

     

    User Tips:

    A $1 transaction fee is charged whenever you add funds, so consider adding more funds at one time instead of little by little to save a few bucks.

    Funds can only be added by logging in at homewav.com – payment option is not available in the app.

     

    4.  Wait for Inmate to Call

    Once you’re logged in, the Inmates’ HomeWAV station will show the Inmate’s name in green as having a Visitor online and ready for a visit. The Inmate simply enters their ID information and the visit can begin. No complicated scheduling, no invasive pat-downs, just connection to your incarcerated friend or family member.

     

    Related Link:

    How-To Video – Receiving a Video Call from an Inmate

     

    5.  Enjoy Your Visit!

    A friendly face can really make an Inmate’s day, so be sure to make the most of every minute of your HomeWAV visit.

     

    Related Links:

    How-To Video – Troubleshooting Connectivity
    How-To Video – Troubleshooting Echo Problems

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  • VIDEO TECHNOLOGY IN RESPONSE TO COVID-19

    Video aids in essential functions

    With virtually all facilities on lockdown, video has become the primary method of face-to-face communication for inmates to connect with essential workers, including their attorneys, judges, medical staff, and clergy.

    In order to try to reduce prison populations and safely release applicable defendants, some counties are trying out video court sessions along with video arraignments. Video arraignments have helped to reduce the number of people coming in physical contact with each other as concerns continue to mount over how quickly the virus can spread in confined spaces. This pilot program has also eliminated the need for inmate transport to and from these appearances, reducing necessary staff and security.

    While the benefits of using video at this time are obvious, there are some major challenges and concerns regarding it, as well.

     

    Security concerns

    One of the biggest concerns with using programs such as Zoom or Skype is their overall lack of security and monitoring capabilities. Although for the most part, the persons utilizing these services with inmates are attorneys, judges, or clergy, there is still a large gap in monitoring abilities while in use, raising the alarm for potential issues down the line.

    The nature of these programs is for business or personal use, so most do not offer options such as automatically transcribing the conversations, or offering the capability for keyword searches within these conversations for certain words or phrases. Utilizing a video technology that is specifically created for prison use will ensure that these types of security measures are in place before your inmates begin using the programs.

     

    Privacy issues

    There are also privacy concerns when utilizing these video technologies. There is a certain level of privacy that inmates have a right to when having personal conversations with clergy members or their own counsel. It’s crucial that these rights are not breached while still maintaining proper security measures.

    Privacy concerns are also extremely important when considering virtual medical appointments. Typical business video technologies are not HIPAA-compliant and can violate the inmate’s rights to have their private health information protected. Turning to a specialized provider of these services certifies that all regulations and guidelines are being followed.

     

    Secure video technology solutions

    As COVID continues to alter the way we perform daily critical functions, it will be necessary for all correctional facilities to examine their systems and make major changes to best keep inmates, the public and employees safe. Adopting secure and monitored video technologies specifically designed for jails and prisons will be the first step in ensuring security and privacy for all.

     

    Not sure where to start?

    HomeWAV is the leader in providing detention facilities with comprehensive inmate video visitation solutions and hardware. Our patented technology can integrate all of your essential video services into one comprehensive platform, customized to meet your needs within a highly secure, correctional setting.

     

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  • Rockbridge Regional Jail (VA) Visitations Now Digital!

    Rockbridge Regional Jail (VA) visitations now digital: Jail using HomeWAV to make visitations more convenient, frequent

    LEXINGTON, Va. – The Rockbridge Regional Jail is taking advantage of technology to improve inmate visitations.

    Visitations at the Rockbridge Regional Jail are now done through an app called Homewav on your phone or computer.

    Jail superintendent Col. Derek Almarode said this makes visitations more convenient and allows the inmates to have visits more frequently.

    “I think, when the population has the opportunity and the ability to see their families more frequently, it generates, or it allows, the loved ones, and certainly the inmates, to have a more positive attitude and feel like they’re more connected to their family,” Almarode said.

    The jail still has a few in-person visitation booths that can be used, but only under certain circumstances, Almarode said.

    Watch the video here: Rockbridge Regional Jail Partners with HomeWAV

    Copyright 2019 by WSLS 10 – All rights reserved.

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  • The Missouri Sheriff Magazine: HomeWAV Vendor Spotlight

    HomeWAV Vendor Spotlight.

    Read more about HomeWAV    Like us on Facebook!

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  • Video Visitation- Good for inmates, communities, counties

    The Missouri Sheriff Magazine, Written by Nancy Zoellner-Hogland

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