Inmate visitation is a notoriously difficult burden on detention facility staff resources. There’s scheduling and security screenings, visit monitoring, inmate transport, and more — with costs and risks at every turn. Video visitation technology has emerged to help reduce the labor costs associated with visitation, but some early adopters haven’t seen the savings they expected.
The reason? There’s something most video visitation companies don’t want you to know.
Security and safety are among the top concerns for the detention and corrections industry. Many facilities are turning to technology to help protect inmates, staff, and outsiders from accident, injury, violence, and other dangers. One of the most talked-about technologies in recent years is remote video visitation such as the HomeWAV system.
Here are the three main ways Remote Video Visitation technology keeps your facility safer.
Less Foot Traffic In and Out of the Facility
With video visitation in place, there is no need for friends, family, lawyers, therapists, and other visitors to go to the facility to conduct their visits. Fewer outsiders entering and exiting the facility means fewer disruptions of the controlled, regimented routines that are essential to security and rehabilitation. It also reduces the burden of staffing and resources needed to screen, escort, and monitor visitors while they’re there.
Less Movement & Physical Interaction
Traditional visitation procedures typically require moving inmates from their areas to, from, and around a designated visitation area. In many cases this includes transporting offenders between buildings and facility locations. All this movement and physical interaction creates increased risk of accidents and injuries as well as violence and other behavioral incidents. With video visitation, the visiting station can be installed in or near the secure pod, effectively eliminating these risks.
Lower Risk of Contraband
From drugs and weapons to cell phones and other luxuries, contraband is a big problem in many facilities. While visitation is just one of many possible entry points for banned items, it is a significant one. Processes and technology for screening and monitoring visitors has come a long way in preventing contraband smuggling, but the high price tag and staffing requirements put more strain on already-limited resources. Remote video visitation can eliminate those needs entirely at no cost to the facility.
How Safe & Secure Is HomeWAV?
With protection being a top concern, it is important to evaluate the features and capabilities of any technologies being used to improve security and safety in the facility. Video visitation doesn’t just reduce risk – it provides new controls and security features of its own. The HomeWAV system specifically includes powerful administrative features that help facilities keep tight control over who uses the system and how:
Inmate Access Control
Just like with traditional visitation, HomeWAV video visitation privileges can be granted, restricted, suspended, and revoked on an inmate-by-inmate basis.
User Registration & Approvals
Before visitors can use HomeWAV, they must register an account and submit information such as legal name and address, SSN, and photo ID. This allows facilities to conduct approval checks, screen visitors, and control who is using the system and interacting with inmates. The approval process and information collected from visitors can be defined by the facility, allowing HomeWAV to accommodate multiple facility types and security levels.
Monitoring & Recording
All HomeWAV visits can be monitored live, recorded, and retained for review at a later date. This includes both audio and video. Recordings can be easily retrieved and downloaded for administrative and investigative needs. The HomeWAV system operates on a 100% hosted “cloud” based system with dual secure servers and off-site storage, so the opportunity for failure of the system in a facility is greatly reduced.
Take Control of Facility Security
The best way to find out if video visitation and HomeWAV are a good fit for your facility is to schedule a demonstration. We’ll show you how everything works, answer your questions, and discuss the best ways to implement video visitation technology in your specific facility.
HomeWAV has launched a new no-cost solution for detention and corrections facilities that want to experience all the benefits of remote video visitation without the up-front equipment investment. Pending a HomeWAV site survey, facilities can now get all the necessary equipment, plus installation, maintenance, and support, at zero cost.
The patented HomeWAV system allows facilities to enhance or replace their traditional telephone and in-person visitation programs with video calling technology. Visits as brief as one minute may be initiated by the inmate with no need for advance scheduling or operator assistance. This leads to marked savings in time, labor, and overhead costs, as well as a significant drop in security and safety risks. It also creates a reliable revenue stream for facilities, which receive a share of the profits from HomeWAV’s per-minute usage fees. Despite these significant benefits, the up-front equipment investment for the system’s wall-mounted kiosks and tablet computers has been an entry barrier for some cost-conscious or budget-strapped facilities. HomeWAV’s new soution is designed to offer a no-cost option so that more facilities may benefit from video visitation. Under the new program, facilities can now get their video visitation equipment at no cost, with no monthly fees or revenue deductions. As with all HomeWAV solutions, full installation, training, maintenance, upgrades, and support are included at no charge for the life of the agreement.
One of the top user complaints about video visitation systems is technology compatibility. Some video visitation systems have major limitations when it comes to which devices and browsers they can be used on. That’s not the case with HomeWAV. We want facilities to get the maximum benefit possible from video visitation, and that means making the system easy to use and accessible for visitors. We’ve designed our system to be head and shoulders above other systems, and that means making sure HomeWAV can be used securely and reliably on nearly all devices and web browsers.
HomeWAV can be used on desktops, laptops, tablets, and smartphones.
PC & Mac
No need for debate, HomeWAV can run on both Mac and PC devices.
Minimum system requirements:
• High speed Internet Browser & Adobe Flash Player
• Speakers or Headphones
• Camera and microphone
HomeWAV is compatible with a variety of the most commonly used browsers on either PC or Mac computers.
• Internet Explorer
• Microsoft Edge
Mobile Apps for Tablet or Smartphone
HomeWAV is compatible with Apple iOS and Android. Some competitors have no apps at all. Users set up their account first, then install the app and get visiting.
Don’t see your favorite tech listed or still not sure if HomeWAV can run on your computer? Give us a call and we’ll let you know.
When looking at video visitation technology, it can be easy for detention facilities to focus on organizational benefits like cutting costs, reducing staff burden, and increasing security. As enticing as they are, these benefits only tell part of the story of why video visitation is such a game-changer. The rest of the story is told on the other side of the fence. It’s about the positive effect visitation (and video visitation in particular) can have on inmates.
• Visiting keeps inmates connected with positive influences and motivations. • Visiting improves morale and reminds the inmate that someone cares about them. • Visiting allows inmates to stay in contact with their legal counsel and health professionals. • Visiting provides time to start planning for what they will do after their sentence is up.
That last one is especially important because it relates to an even more substantial benefit, one that is arguably the main point of corrections in the first place: to rehabilitate inmates into law-abiding members of society. Visitation has been shown to reduce the likelihood that an inmate will return to jail once they are released. A four-year study completed by the Minnesota Department of Corrections in 2011 concluded that inmate visitation resulted in reductions in recidivism; a 13% reduction for a felony re-conviction and a 25% reduction for re-incarceration for a technical violation revocation.
An incarcerated individual who gets one visit in prison is 13% less likely commit a crime after they’re released.
Sometimes, though, in-person visits are hard to manage. For visitors, it might be distance or physical limitations, lack of time, or even fear of bringing children into the correctional environment or feeling unsafe themselves. For facilities, bottom-line concerns like cost and security risks can be prohibitive.
Video visitation technology helps facilities and inmates reap the positive benefits of visitation while lowering those barriers. Inmates still get face-to-face interaction with friends, loved ones, and legal/health professionals. Facilities spend less time and money while also improving security. Video is an ideal solution to everyone’s visitation needs.
The HomeWAV video visitation system goes even further by including features that make video visits even easier on everyone involved.