Detention Facilities

How It Works

HomeWav is convenient, easy to use, and allows incarcerated individuals the morale-building opportunity to speak to friends and loved ones at more convenient hours in a more relaxed setting through Inmate Video Communication. So how does it work?

  1. Friends and family “Visitors” need computer with a high-speed (above 1.2Mb) internet connection, a web cam, speakers, microphone and Adobe Flash Player can use HomeWAV.
  2. Visitors log onto and follow simple directions to register and establish a PayPal® account if they don’t already have one. Once the account is set up, the visitor purchases minutes using a credit or debit card.
  3. There is no minimum number of minutes that must be purchased. Once a visitor has registered with HomeWAV, the visitor can log onto the HomeWAV system and receive visits on any computer connected to the Internet.
  4. Once a visitor has registered, he then selects the detention facility, and the inmate with whom he wants to visit. Unless a visitor has been previously registered as a clergy member, or a legal representative with whom the inmate is entitled to privileged communication, the visitor is advised that visits may be recorded, and can be monitored.
  5. The visitor is now ready to receive a video visit from the inmate. The visitor is not required to sit in front of the computer waiting for the inmate to call as long as he/she stays within earshot of the computer.
  6. The inmate stations are typically located in the Detention Facility’s day rooms. Inmates use these terminals to initiate video visits.
  7. The inmate uses a 12-key, telephone-style keypad to select and connect to visitors who have previously registered as described. In order to initiate a visit the inmate must enter his/her ID number and Personal Identification Number (PIN) using the 12 digit keypad located on the front of the inmate terminal.
  8. The inmate’s station’s personalized screen then appears and displays a list of the inmate’s registered visitors and their availability status as shown by either a green or red ball beside the visitor’s name.
  9. A green ball indicates that the visitor is logged onto the system and has time on his account. The inmate visits any visitor with a green designation by entering the visitor’s assigned number from the keypad. If the visitor status ball is red, the visitor is not logged on and/or there are no funds available for a visit with this visitor, and accordingly no visit can be initiated. In such an event, the inmate can select an option to send a text message, if they have funds on the account to the red status visitor, advising the visitor that the inmate is ready and desiring to initiate a visit.
  10. When an inmate initiates a call, a ringing sound is heard through the visitor’s speakers. A pop up box also appears on the visitor’s computer screen showing the name of the pre-selected inmate that is calling. An “Answer” button in the pop-up box is selected to answer the call.
  11. Once an Internet connection is made a screen appears on the inmate’s terminal, and on the visitor’s terminal, displaying an image of the inmate as well as the visitor, along with synchronized voice transmission, and the visit begins.
  12. Once a visit is initiated, the inmate speaks and listens over a phone-style receiver. The remaining available minutes for the visit are shown on both screens.
  13. To end the visit, the inmate may simply press the “*” key on the keypad, or the visitor presses the ‘Disconnect Call” button on his screen.


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