Support May 18, 2021 Articles

Using a new website or app can be tricky the first time around. Here’s some helpful info to help you get started using HomeWAV. Follow the steps and you’ll be connected in no time!

1. Log in to HomeWAV at homewav.com OR mobile app

HomeWAV works on desktop computers, laptops, tablets, and smartphones. We even have free mobile apps on Android & iPhone.

Related Links:

HomeWAV.com Homepage
iPhone App Link
Android App Link
How-To Video – Sign Up as a Visitor

2.  Select Detention Facility & Add Inmate

After you’re signed up, you need to select the detention facility and inmate you want to visit with. Use the drop-down selectors and follow the instructions on the screen. Some facilities may require additional information such as an inmate ID number, a picture of your driver’s license, etc. Think of this step as an online version of filling out a paper visitor authorization form.

Related Links:

How-To Video – Sign Up as a Visitor

3.  Add Talk to Me Funds

Once you’ve added one or more inmates to your account, the next step is to add funds to your account. Start by setting up your Payment Details (add a credit card). Then select an inmate associated with your account and click “Add Talk to Me Funds”. Type in the amount of dollars you wish to add. Most facilities charge 50 cents per minute for live video visitation and $1 per minute for recorded video messages.

User Tips:

A $1 transaction fee is charged whenever you add funds, so consider adding more funds at one time instead of little by little to save a few bucks.

Funds can only be added by logging in at homewav.com – payment option is not available in the app.

4.  Wait for Inmate to Call

Once you’re logged in, the Inmates’ HomeWAV station will show the Inmate’s name in green as having a Visitor online and ready for a visit. The Inmate simply enters their ID information and the visit can begin. No complicated scheduling, no invasive pat-downs, just connection to your incarcerated friend or family member.

Related Link:

How-To Video – Receiving a Video Call from an Inmate

5.  Enjoy Your Visit!

A friendly face can really make an Inmate’s day, so be sure to make the most of every minute of your HomeWAV visit.

Related Links:

How-To Video – Troubleshooting Connectivity
How-To Video – Troubleshooting Echo Problems

Log In to HomeWAV Now >>