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Quick Start Guide for New Users

Here’s some helpful info to help you get started using HomeWAV. Follow the steps and you’ll be connected in no time!

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Inmate Video Calls: Quick Start Guide for HomeWAV Users 

It can be tricky to get your bearings on a new app or platform. At HomeWAV, we want to make things as easy as possible for you when connecting with your loved ones. Here is a helpful walk-through on how to log on to the HomeWAV system, find out how to get connected and begin video visitations: 

 

  1. LOG IN TO HOMEWAV AT HOMEWAV.COM OR MOBILE APP

HomeWAV is available and works on almost every device, including smartphones, desktop computers, tablets, and laptops. You can also find our free mobile apps on both the Android and iPhone app stores.

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  1. SELECT THE DETENTION FACILITY AND ADD YOUR INMATE 

After you’ve signed up and have logged into HomeWAV, you’ll choose the detention facility and select the name of the person you want to video chat with. To do this, use the drop-down selectors and follow along with the instructions. 

Sometimes, facilities might require additional information for you to video chat with inmates, including an inmate ID number, a picture of your driver’s license, etc. If you need help uploading those details, read our FAQ page for friends and family users. 

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  1. ADD TALK TO ME FUNDS

Once you’ve added one or more contacts to your account, you’re ready to add funds and connect. Set up your Payment Details by adding a credit card. To add funds for a specific inmate, select the inmate associated with your account and click “Add Talk to Me Funds.” Enter the amount you wish to transfer. Keep in mind that rates and services vary by facility. 

 

  1. AWAIT A CALL FROM YOUR LOVED ONE

Once your account is squared away and the funds are established, you are ready to video chat with inmates. When you log onto HomeWAV for video visitation, your contact will be notified via the HomeWAV station that a visitor is ready to connect. From there, the inmate will enter his or her ID information, and the video will begin! It’s that easy – no complicated scheduling and no invasive searches. Instead, you can simply connect with your loved one on your own schedule. 

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  1. ENJOY YOUR VISIT!

Needless to say, incarceration is difficult for everyone involved, yet virtual video visitations can go a long way to boost morale on both sides. Enjoy your visit with your loved one! 

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