Refund Policy

Refunds can take up to three weeks to be processed

Automatic Refunds

• HomeWAV will automatically initiate a refund in the following scenarios:

• If the inmate has been released from a facility for at least 72 hour;

• If the facility has been decommissioned;

• If the visitor deletes the inmate;

• If the inmate deletes the visitor; or

• If 180 days of continuous inactivity have passed.

• Refunds may take up to three weeks to be received.

Refunds Requiring Manual Processing

• Includes refunds that did not automatically refund after 72 hours to the credit card once the inmate was deleted from the jail or from the visitors contact list.

• Funds transferred from commissary to HomeWAV, there is no other form of payment on the account to be refunded, and the inmate has been released. 

• All funds will go back to the original credit card transactions.

• Cash payments left on the inmates account will require a refund check form filled out by the inmate. 

• Checks can take up to three weeks to be processed.  Some may take longer.  If the funds were added by a credit card that would not accept the refund, the funds will be held for eight weeks before refunding. 

Inmate General Funds

• An inmate can fill out a refund form to request a check when cash or commissary transfers are left on his/her account.  Checks will only be issued if the inmate has been released from the HomeWAV system.

• Refunds may take up to three weeks to be received.