1. Launch your phone’s camera app.
2. Point the camera at the QR code.
3. Follow the on-screen instructions.
Facility Support
Reliable, Accessible Service & Support | Unmatched in the Industry
Our all-in-one platform is more than just a solution – it’s a promise to keep facilities safe and communities connected. Our dedicated Business Development and Field Service Teams are here to provide you with quality service and offer quick assistance with our inmate communications and technology solutions when you need them most.
Facility Service
Regional and Remote Capabilities: With our accessible regional Business Development Team and the remote capabilities of our Field Service & Support Team, we take pride in fulfilling service requests promptly. With a 95% response rate within one hour, our Field Service & Support Team aims to resolve any inquiries remotely before dispatching an on-site technician to your facility. No matter the challenge, HomeWAV is always here to provide unwavering support.
Continuous System Maintenance and Real-Time Updates: HomeWAV is committed to staying ahead of technological advancements and evolving security standards. We consistently update our systems and conduct maintenance to ensure optimal performance and security. By proactively addressing potential issues, HomeWAV minimizes disruptions and enhances the overall reliability of service.
Comprehensive Training Programs: HomeWAV provides comprehensive training programs for correctional facility staff, ensuring that they are proficient in using the platform. Through live, customized facility training and access to our convenient, on-demand learning platform, this training contributes to smoother operations within the facility and enhances the overall experience for all users.
Customer Support
HomeWAV provides 365-day customer support to address any issues or concerns that may arise. This continuous support ensures that correctional facilities can rely on HomeWAV’s services at all times, without worrying about technical difficulties disrupting communication between inmates and their families.
What Our Facility Partners Are Saying
“Since 2015, HomeWAV has provided the Hendricks County Sheriff’s Office with an outstanding product and service. Their staff has always been excellent to work with, and responsive to our needs. I highly recommend HomeWAV.” – Hendricks County, IN
“HomeWAV has been extremely responsive to all issues expeditiously, often resolving the problem in the same day.” – Leavenworth County, KS
Learn more about HomeWAV’s unmatched service and support by reading our case study here.
Contact Us
Experience the HomeWAV Difference and contact our team today.
Current facility partner admins should submit a service request using the HomeWAV admin portal or reach out to their dedicated Regional Operations Manager for assistance.
For any other inquiries or further information, you can contact us here.