Detention Facilities

  • Quick Start Guide for New HomeWAV Users


    Using a new website or app can be tricky the first time around. Here’s some helpful info to help you get started using HomeWAV. Follow the steps and you’ll be connected in no time!

     

    1. Log in to HomeWAV at homewav.com OR mobile app

    HomeWAV works on desktop computers, laptops, tablets, and smartphones. We even have free mobile apps on Android & iPhone.

     

    Related Links:

    HomeWAV.com Homepage
    iPhone App Link
    Android App Link
    How-To Video – Sign Up as a Visitor

     

    2.  Select Detention Facility & Add Inmate

    After you’re signed up, you need to select the detention facility and inmate you want to visit with. Use the drop-down selectors and follow the instructions on the screen. Some facilities may require additional information such as an inmate ID number, a picture of your driver’s license, etc. Think of this step as an online version of filling out a paper visitor authorization form.

     

    Related Links:

    How-To Video – Sign Up as a Visitor

     

    3.  Add Talk to Me Funds

    Once you’ve added one or more inmates to your account, the next step is to add funds to your account. Start by setting up your Payment Details (add a credit card). Then select an inmate associated with your account and click “Add Talk to Me Funds”. Type in the amount of dollars you wish to add. Most facilities charge 50 cents per minute for live video visitation and $1 per minute for recorded video messages.

     

    User Tips:

    A $1 transaction fee is charged whenever you add funds, so consider adding more funds at one time instead of little by little to save a few bucks.

    Funds can only be added by logging in at homewav.com – payment option is not available in the app.

     

    4.  Wait for Inmate to Call

    Once you’re logged in, the Inmates’ HomeWAV station will show the Inmate’s name in green as having a Visitor online and ready for a visit. The Inmate simply enters their ID information and the visit can begin. No complicated scheduling, no invasive pat-downs, just connection to your incarcerated friend or family member.

     

    Related Link:

    How-To Video – Receiving a Video Call from an Inmate

     

    5.  Enjoy Your Visit!

    A friendly face can really make an Inmate’s day, so be sure to make the most of every minute of your HomeWAV visit.

     

    Related Links:

    How-To Video – Troubleshooting Connectivity
    How-To Video – Troubleshooting Echo Problems

    Log In to HomeWAV Now >>

    Read More...
  • How Visitation Helps Inmates


    When a person goes to jail, there’s one question that crosses the mind of nearly every friend or family member – how can I help them? One of the best things you can do for an incarcerated friend or family member is visit them.

     

    •  Visiting keeps inmates connected with positive influences and motivations.

    •  Visiting improves morale and reminds the inmate that someone cares about them.

    •  Visiting provides time to start planning for what they will do after their sentence is up.

     

    Most importantly though, visitation has been shown to reduce the likelihood that an inmate will return to jail once they are released. A four-year study completed by the Minnesota Department of Corrections in 2011 concluded that inmate visitation resulted in reductions in recidivism; a 13% reduction for a felony re-conviction and a 25% reduction for re-incarceration for a technical violation revocation.

     

    Sometimes, though, visiting is hard to do. Maybe it’s distance. Maybe it’s time. Maybe it’s worry about bringing children into the environment or feeling unsafe yourself. These reasons are all perfectly valid, but that doesn’t help much, does it? In the end you’re still stuck at home, feeling bad for not visiting.

     

    Not you, though. You are one of the lucky ones. You have HomeWAV video visitations. You can connect with your incarcerated friend or family member from the comfort of your home (or anywhere with our on-the-go mobile apps).

     

    What are you waiting for? Add some Talk to Me time to your account and make a connection that makes a difference today!

     

    Add Talk To Me Time >>

    Read More...
  • What Most Video Visitation Companies Don’t Want You to Know

    What Most Video Visitation Companies Don't Want You to Know

    Inmate visitation is a notoriously difficult burden on detention facility staff resources. There’s scheduling and security screenings, visit monitoring, inmate transport, and more — with costs and risks at every turn. Video visitation technology has emerged to help reduce the labor costs associated with visitation, but some early adopters haven’t seen the savings they expected.

     

    The reason? There’s something most video visitation companies don’t want you to know.

     

    (more…)

    Read More...
  • Setting the Record Straight on Video Visitation

    Video visitation has been making the news a lot lately. One topic we’ve seen in the headlines is some debate over detention facilities using video visitation systems to completely replace in-person, face-to-face visitation. As with just about any topic these days, both sides have raised many good points, some less-good points, and a lot of strong opinions.

    All the back-and-forth has led to some confusion about video visitation technology, and we’d like to help set the record straight.

    First, it is important to understand that not all video visitation systems are the same. There are multiple types of solutions available from multiple technology providers, each with its own variable features, deployment options, and terms of service. Some providers have designed their products and terms with a focus on eliminating in-person visitation, its costs, and its risks altogether. Others have positioned their solution as an add-on to traditional on-site visits, or to expand visitation and its benefits to both facilities and inmates. Still others fall somewhere in between, or accommodate both sides.

    It is also true that different facilities, and even different areas within those facilities, may have wildly different visitation and technology needs. A state prison, for example, might be run very differently than a rural county jail. Throw in varying population makeups, individual facilities’ histories, and fluctuating budgets, and it becomes clear that the corrections industry isn’t a landscape you can paint with broad strokes; it’s as diverse a mosaic as the communities it serves.
    Location matters a lot, too. Some states and counties have started changing their policies regarding inmate visitations. California is a prime example. Through recent changes such as Title 15, facilities that offered in-person visits as of January 1, 2017 are prohibited from converting to video-only visitation in the future. When visitors travel to jails and visit over video monitors instead of face-to-face, there can be no charge for the first hour. Any new facilities built in the future are also required to include space for face-to-face visits. This has caused some big shake-ups and headaches at the facilities that were going video-only, or required to do so by their chosen technology provider.

    This all adds up to some simple facts:

    • • What is true for one facility may not be true for another.
    • • What is good for one for one facility might not be good for another.
    • • Video visitation technology itself is not the cause of its more controversial implementations.

    Considering the facts, HomeWAV leaves the implementation decisions in the hands of the people who we believe are most qualified to make it – communities and correctional facilities themselves. We have designed our best-of-both-worlds system with the flexibility to adapt to many detention environments and needs, and our customers appreciate that.

    Need to to reduce prisoner transport costs and security risks? We can do that.
    Looking to add tele-psychiatry, attorney visits, or clergy visits for inmates? We can do that, too.

    Want to expand visiting hours to better accommodate a growing inmate population? We’ve got it covered.

    No matter how you choose to implement it, HomeWAV technology can save your facility valuable time, money, and risk on inmate visitation and communications. Our patented inmate-initiated visit option even eliminates the burden of scheduling, letting you save even more.

    Is eliminating in-person visitation completely a good or bad idea? We wish we had the final answer, but as a technology company, it just isn’t our call to make. What we do know is that we’ve seen both approaches work and deliver positive results.

    If you’ve looked at another video visitation solution and didn’t like what you saw, or felt boxed-in or shut-out by its requirements, we urge you to take a look at another option before giving up on the technology completely. HomeWAV does things differently than other systems, and we’re often a fit where others have failed.

    See a demo of the HomeWAV video visitation system. →

    Read More...
  • What Most Video Visitation Companies Don’t Want You to Know

    What Most Video Visitation Companies Don't Want You to Know

    Inmate visitation is a notoriously difficult burden on detention facility staff resources. There’s scheduling and security screenings, visit monitoring, inmate transport, and more — with costs and risks at every turn. Video visitation technology has emerged to help reduce the labor costs associated with visitation, but some early adopters haven’t seen the savings they expected.

     

    The reason? There’s something most video visitation companies don’t want you to know.

     

    (more…)

    Read More...

Announcements

Media Request Form

    If you would like to download images and video from our media kit, please fill out this form to receive your download password.




    captcha

    Translate »