CASE STUDY: Johnson County Jail

Located in Centerview, Missouri, Johnson County Sheriff’s Office’s mission is to provide professional, high quality and effective police, correctional, and court security services in partnership with the community. The members of the Johnson County Sheriff’s Office believe that their work has a vital impact on the quality of life in the community. To demonstrate commitment to the profession, on- and off-duty, they subscribe to the following values: Pride, Integrity, Professionalism, and Fairness. Built in 1999, the 35,173 square foot jail facility houses an average of 169 inmates with a maximum capacity of 195 beds.

KEY FACILITY PARTNERS: Sheriff Scott Munsterman, Major Aaron Brown, Captain Mike Hanes, Jail Administrator Aubrie Scott

CHALLENGES: In the past, inmates at Johnson County Jail were only allowed phone calls and on-site visitation to communicate with their loved ones. Since the facility houses inmates from multiple jurisdictions, the facility needed an inmate communication solution to accommodate inmates’ loved ones who did not live close to the jail. Searching for a provider that could integrate a simpler, more convenient inmate visitation process, Johnson County Sheriff’s Office released a Request for Proposal (RFP) to find the optimal partner to meet their needs to update what they currently were using. Looking to ease the burden on their correctional staff, the Sheriff’s Office also wanted to reduce as many duties for officers as possible to ensure detainees were getting their undivided attention. After a positive recommendation by another vendor to move forward with inmate video visitation as a solution, Johnson County Sheriff’s Office selected HomeWAV as its inmate communication and technology provider.

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