As a partner, HomeWAV provides 5-Star service and support for the life of the agreement at NO COST. HomeWAV will provide a dedicated account representative specific to your facility.
HomeWAV offers 1-on-1 support 24/7/365. Our remote capabilities allow us to satisfy 99% of your system needs immediately from our home office. We utilize local technicians for installation and any on-site maintenance to ensure the quickest response time.
HomeWAV is committed to being the technology leader in inmate visitation. Our dedicated team conducts continuous product research and development. As a result, we offer FREE system upgrades and regularly provide new product notifications.
HomeWAV begins training your staff prior to installation and offers continued education throughout the length of our partnership. We are also able to provide 24/7 access to tutorial videos on the administrative features of our system.
All payments will be done by trusted third party payment processor. That means HomeWA will not store any CC information locally.
HomeWAV allows for easy retrieval and download of previous video visits for your administrative and investigative needs. The HomeWAV system operates on a 100% hosted “cloud” based system with dual secure servers located in different geographical locations within the United States. By using cloud based applications and off-site storage, the opportunity for failure of the system in a facility is greatly reduced.