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CASE STUDY: Macon County Sheriff’s Office

Located in Decatur, Illinois, Macon County Sheriff’s Office’s mission is to serve the community with a highly motivated, professional staff of individuals who strive to treat everyone with respect and courtesy. They work to create a safe environment for Macon County residents and visitors by preserving the peace and enforcing the laws. The men and women of the MCSO also volunteer their time and skills through community service to ensure that Macon County will be a better place to live for everyone. They are always working to do better for the people of Macon County.

Before 1989, the Macon County Jail was located above the Macon County Courthouse, which housed approximately 80 inmates. In 1989, the Law Enforcement Center was constructed, with the jail located on the second floor. When it first opened, it housed approximately 195 inmates. In 2001, the Bivens-Whitten Juvenile Detention Center, which is attached to the jail, was closed and the building was remodeled to house adult prisoners in 2006. After the remodeling, the current 92,000-square-foot jail houses up to 425 inmates, with an average of 300 inmates housed at a time.

KEY FACILITY PARTNERS: Sheriff Jim Root, Lt. Jamie Belcher, Lt. Clayton Barrows, Meghan Morey

CHALLENGES: Macon County Sheriff’s Office was not satisfied with their previous inmate communications provider. The previous provider’s equipment was continuously failing, and their customer service was lacking in quick, efficient response time and support. Eagerly searching for a more innovative, reliable, comprehensive solution with a company that could provide top-notch service and support, Macon County released a request for proposal (RFP) for new inmate communications and technology solutions. HomeWAV seized the opportunity to respond to the RFP, and Macon County felt the company was the best fit, selecting HomeWAV in March 2022 as their new partner to connect inmates with their loved ones.

HomeWAV Promotes Morteza Sahebkar to Chief Operations Officer

FOR IMMEDIATE RELEASE

New role reflects recent company growth and organizational changes

ST. LOUIS, Mo., March 14, 2023–HomeWAV, the leader in providing simple, secure inmate communication solutions, is excited to announce Morteza Sahebkar has been promoted to Chief Operations Officer.

Ranking second highest in the organization as Chief Operations Officer (COO), Morteza will oversee daily administrative and operational functions to support HomeWAV’s company vision and execute business plans. Morteza will be dedicated to attending to all internal affairs, serving as a supportive executive leader to continue empowering each department in strategic initiatives and business growth.

Recently, the Product Development, Product Operations, and Customer Service departments merged to become a unified Information Technology department to unify and streamline business operations by becoming more agile. Aligning with recent company growth and organizational changes, in addition to his previous direct reports, Morteza will also oversee Marketing, Accounting & Finance, and Human Resources. To ensure all operations continue running smoothly, Morteza will maintain his former role as Chief Technology Officer (CTO) as well.

HomeWAV Chief Operations Officer Morteza Sahebkar quoted Steve Jobs, saying, “The only way to do great work is to love what you do.” Morteza went on to say it’s important to have a passion for what you do and to lead with enthusiasm. “When you love your job, you’re more likely to put in the effort and dedication required to achieve great results for the company you are working for. Stay determined and focused, and never give up on your goals.”

Joining HomeWAV in 2015 after graduating from Southern Illinois University-Carbondale with a master’s degree in electrical and computer engineering, Morteza was initially hired in an entry-level position as a Software Developer and served in various other roles until he was promoted to Chief Technology Officer in 2019.

“Morteza has been a significant contributor to growing the company since the first day he started,” said HomeWAV CEO/President John Best. “From organizational strategy, product design and development, company culture, and beyond, he even spent several months answering calls to help our customers. Morteza is the embodiment of our core values of integrity, innovation, and impact.”

About HomeWAV
Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

Video Calls and Ice Breakers

How to Make Children’s Contact With Their Incarcerated Parents As Easy As Possible

Having an incarcerated parent or loved one is stressful for anyone — especially children. While there are resources for helping children with incarcerated parents that include the need for children to communicate with their parent (provided the child was not a victim of a crime and it is in the best interest of the child to do so), getting the conversation started can be difficult. No matter how close the child is to their loved one before incarceration, seeing them in-person or via voice/video calls can cause a child to become overwhelmed or shy. Often, the child does not understand how the relationship with the incarcerated parent should look.

Being prepared with ice breakers can improve children’s contact with their incarcerated parents by providing them with conversation starters that are easy for them to understand. 


Reassure the Child That They Can Discuss Their Lives and Ask Questions

To begin, it is important to note that children can often feel confused or embarrassed when talking about their outside lives to their incarcerated parent. They may feel embarrassed, ashamed, or conflicted regarding whether it is insensitive to share their lives when one parent is not capable of being there and is kept from the outside world.

Reassure them that it is alright and healthy to discuss their lives and that their parent wants to hear how they are doing.

Keep Track of Thoughts or Questions the Child Has

Kids are inherently curious. They will likely have questions that come up periodically about their incarcerated parent but will forget them when the opportunity arises to ask the parent themselves. 

Depending on the age and abilities of the child, you can keep a list of their questions on your phone or have them write their thoughts in a notebook. Reassuring them that they can ask their parent soon will help alleviate stress associated with not knowing when they will speak again, and they can be prepared with a list of their questions.

Encourage the Child to Show Off Their Talents

Studies show that when a child has outside interests and special talents — such as sports, art, dancing, or reading — it helps their confidence grow while a parent is incarcerated. Beyond praising and encouraging the child in their interests, they can showcase their talents to their incarcerated parent during video calls or in-person visitation. This will help excite them to show off and bridge the gap between the child and their parent to feel more connected and maintain a positive relationship.

If the child does not have outside interests, share pictures of projects completed at school. Save report cards, awards, or diplomas so they can be shared. Additionally, you can print these photos and send them to the parent if the jail allows, which helps children’s contact with their incarcerated parent while they are away.

Create Cards for the Parent

While this works best around holidays, there is never a bad time to create a card for a loved one. Have the child draw and decorate a card for the parent,  and spend some time allowing them to explain the card’s contents during voice or video calls. (If the jail allows you to bring in the card, this can also occur during in-person visits.) It can help break the ice and begin the conversation. Then, kids can send the card knowing the parent is already excited to receive it (plus, you can add those photos of things your child has been doing!)

Share a Favorite Story

Reading a story can be a great way to start a conversation between the child and parent. Whether you read the story to the child or they are old enough to read on their own, they will feel a sense of comfort sharing a familiar book, and can point out their favorite parts or discuss the plot and characters. From there, the conversation can expand by asking the child how they are similar to the characters, whether they have participated in specific activities outlined in the story, or asking them what they have learned from the book.

Sing Songs

While it can seem awkward at first, children feel a sense of security when singing with or being sung to by a parent. Singing a favorite or well-known song together can help soothe the child and make them comfortable enough to continue the conversation.

Understand That The Child’s Comfort Levels Will Change

Your child’s feelings toward communicating with their incarcerated parent may change over time. A previously chatty child may become suddenly shy, or they may only want to visit every other time. Whatever they are feeling is valid, even if it changes. Letting them know you accept their feelings will allow you to be a resource for children trying to navigate life with an incarcerated parent.

How HomeWAV Improves Children’s Contact With Their Incarcerated Parents

HomeWAV makes it easier than ever for children to have contact with their incarcerated parents. We provide families with access to video calls, voice calls, and messaging, with direct scheduling in an easy-to-use app. We strongly believe in the importance of families being able to foster relationships despite someone being incarcerated.  We hope to fight against the negative impacts having an incarcerated parent can have on children. View more features of our product, or contact us for support.

HomeWAV Partners with Bradford County Jail

Correctional facility now offering all-in-one inmate communication system

STARKE, Fla., February 27, 2023–HomeWAV, the leader in providing simple, secure inmate communication solutions, recently completed installation of a new inmate communication system at Bradford County Jail in Starke, Florida for inmates to connect with their loved ones.

Expanding the number of HomeWAV’s facility partners serviced within the Florida market, Bradford County Jail holds up to 185 inmates that can now utilize the all-in-one inmate communications system. Through 24 HomePAS™ (Protected Access System) kiosks and 185 ComPAS™ (Portable Access System) tablets that provide inmates with a variety of tools and resources to aid in education, self-improvement, and mental health, HomeWAV is now providing voice calling, video visitation, and an investigative suite of services.

Selecting HomeWAV for its innovative all-in-one platform, responsive customer service, state-of-the-art investigative services, and lower rates to connect loved ones, Bradford County Jail is ready to offer comprehensive technology solutions for its facility staff, inmates, and visitors.

“Our reason for choosing HomeWAV was for their all-in-one solution kiosk that we felt was a technology upgrade that is providing lower rates on phone and video calls for the community,” said Bradford County Major McKinley. “Also, the promise of client and customer service are very important for us moving forward. Having a one-to-one tablet ratio also helps our inmates better themselves with a variety of programs. While just starting with HomeWAV, the ease of use on the administration platform has already streamlined our facility in a number of ways.”

About HomeWAV

Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV Partners with Gadsden County Correctional Center

Inmate communications company brings voice, video calling to facility to connect Florida community

QUINCY, Fla., February 8, 2023–HomeWAV, the leader in providing simple, secure inmate communication solutions, recently completed installation of a new inmate communication system at Gadsden County Correctional Center in Quincy, Florida for inmates to connect with their loved ones.

As HomeWAV’s fourth new facility partner in Florida this year, Gadsden County Correctional Center selected HomeWAV as an all-in-one solution that can provide voice and video calling services with lower rates for the community while providing tablets for inmates with a variety of programs such as educational opportunities to help inmates improve their mental health by reading books and listening to audiobooks.

In a 163-bed facility, HomeWAV installed 18 HomePAS™ (Protected Access System) kiosks within pods and booking areas, two additional lobby kiosks, and 161 ComPAS™ (Portable Access System) tablets for inmates to feel more connected to the community.

Already making a significant positive impact, HomeWAV has decreased the facility’s remote video visitation call rate more than 70%. Staff efficiency can also improve since inmates can easily check out tablets with no staff intervention, reducing staff burden. Inmates can visit more frequently with friends and family with the ability to have remote visitations in one-minute increments. HomeWAV’s responsive customer service allows facility staff to talk directly with HomeWAV representatives or submit a service request.

About HomeWAV

Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV Celebrates Milestones in Company Growth

Inmate communications and technology solutions leader provides over 27.5 million communications across the U.S. in 2022

ST. LOUIS, Mo., January 31, 2023–HomeWAV, the leader in providing simple, secure inmate communication solutions, recently celebrated a successful past year providing over 27.5 million communications nationwide and reaching milestones in company growth.

Providing service, support, and solutions for 159 correctional facilities across 31 states to connect over 89,000 families with their incarcerated loved ones, HomeWAV’s innovative platform connected over 731,000 active visitors through voice calls, video calls, video messages, image messages, text messages, and GIF messages.

Through 627 HomePAS™ (Protected Access System) kiosks and 5,741 ComPAS™ (Portable Access System) tablets installed in 2022, HomeWAV completed more than nine times the number of installs than the previous year. With the rollout of tablets, improving the Facility Admin Panel with upgraded eMessaging, and providing personalized service, HomeWAV is dedicated to improving the overall experience of facility partners and users.

HomeWAV’s growing product and service market also mean growing its internal team. The Great Place to Work®-certified St. Louis-based company now has 64 total employees helping to provide solutions to keep facilities safe and communities connected through its brand pillars of integrity, innovation, and impact. To match this growth, HomeWAV has plans to hire more employees this year across multiple departments, spanning from information technology, product operations, and field service to provide exceptional products and services for facility partners, friends, and family.

“I’m proud of the commitment and loyalty our team has that has been the catalyst of our growth,” said HomeWAV CEO/President John Best. “Thank you to our facility partners and our HomeWAV team for an incredibly successful past year. We are looking forward to what we can accomplish together in 2023.”

Infographic-2023-HomeWAV

About HomeWAV

Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV’s Melissa Myrick Awarded in Top 50 Women Leaders of Missouri

Chief of Staff receives nomination representing women making waves in the workplace

ST. LOUIS, Mo., January 19, 2023–HomeWAV, the leader in providing simple, secure inmate communication solutions, is proud to announce that Chief of Staff Melissa Myrick has earned a spot in the Top 50 Women Leaders of Missouri for 2022 from the organization, The Women We Admire.

Selected for this prestigious award based on her current role, previous career experience, and background, Melissa received this top nomination among numerous candidates as a woman who makes waves in the workplace, leading some of the state’s major industries including aerospace, agriculture, education, healthcare, electricity, technology, and more. Their success provides a visualization of the pathway for future women leaders in the community.

“I am humbled to be nominated among so many hard-working, talented women who are making a positive impact across a variety of industries in Missouri,” said HomeWAV Chief of Staff Melissa Myrick. “It is a true honor to represent women in the technology field.”

With over 20 years of progressive leadership experience in various roles and industries, Melissa currently serves as HomeWAV’s Chief of Staff, acting as a liaison between CEO/President John Best and other key leaders and stakeholders to ensure consistent communication to project manage and execute strategic initiatives. Melissa oversees initiatives by researching action plans for operational excellence.

Prior to her current role, Melissa began her career at HomeWAV in September 2019 as a Proposal Manager and was later promoted to Director of Business Initiatives where she spearheaded the inception of the firm’s Proposal Development Department. Implementing protocols that improved operational efficiency, her key accomplishments included developing the department framework and procedures, building the company’s first proposal content library, creating standard templates for proposals and contracts, and much more.

“We are proud to have Melissa in such a vital role to our company, and we are grateful to have such an accomplished employee help bring us to the next level of success,” said HomeWAV CEO/President John Best. “She truly is an asset to our team here at HomeWAV.”

Melissa graduated at the top of her class from St. Louis College of Health Careers. For the past decade, Melissa has remained active in the local St. Louis community, serving as a National Helpline Volunteer for RESOLVE: The National Infertility Association. During this time, she has shared her story about infertility in various publications and served as an ambassador for the St. Louis Walk of Hope.

About HomeWAV

Founded in 2011, HomeWAV LLC has remained the industry leader in providing simple, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV Partners with Cole County Jail

FOR IMMEDIATE RELEASE

Correctional facility now offering all-in-one inmate communication system

JEFFERSON CITY, Mo., December 12, 2022–HomeWAV, the leader in providing simple, secure inmate communication solutions, recently completed installation of a new inmate communication system at Cole County Jail in Jefferson City, Missouri for inmates to connect with their loved ones.

As the 15th facility partner for HomeWAV in Missouri, Cole County Jail is a 207-bed facility with 33 full-time and 12 part-time staff members. Through 35 HomePAS™ (Protected Access System) kiosks and 140 ComPAS™ (Portable Access System) tablets, HomeWAV is now providing video visitation, eMessaging, entertainment, education, and voice biometrics for an investigative platform.

“Working with Jim DiCenso and the HomeWAV group has made implementation of the inmate telephone system stress-free,” said Cole County Capt. Tim Harlin. “Customer service has been outstanding. Whenever a ticket has been submitted, we are continually updated on the progress throughout the day.
The detainees also enjoy the many options that HomeWAV offers. Cole County looks forward to continuing its partnership with HomeWAV.”

HomeWAV’s innovative all-in-one inmate communication system provides inmates with a variety of tools and resources to aid in self-improvement and mental health, making a positive impact during incarceration and after release.

“By providing tablets to the facility, the inmates now have access to educational and drug treatment programs as well as messaging and entertainment features,” said HomeWAV Director of Business Development Jim DiCenso. “Our system is designed to give the inmates the opportunity for self-improvement and education with the hope of reducing recidivism. Keeping the inmates busy with educational tools, religious materials, books, and movies will also cut down on violent and disruptive acts in the jail and make for a safer environment for everyone in the facility.”

About HomeWAV
Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV Now Providing Inmate Communication Technology for Pemiscot County Jail

FOR IMMEDIATE RELEASE

HomeWAV Now Providing Inmate Communication Technology for Pemiscot County Jail

IP communications company provides services for 14 Missouri correctional facilities


Caruthersville, Mo., September 15, 2022–HomeWAV, the leader in providing simple, secure inmate communication solutions, recently completed installation of a new inmate communication system at Pemiscot County Jail in Caruthersville, Missouri on September 1, making this its 14th correctional facility partner throughout the state.

With a maximum capacity of 138 inmates, Pemiscot County Jail is now partnering with HomeWAV as their all-in-one provider for inmate voice calls, video visitation, eMessaging, mail scanning, voice biometrics, commissary integration, law library, and inmate forms through 17 HomePAS™ (Protected Access System) kiosks and 130 ComPAS™ tablets.

One of HomeWAV’s latest product offerings, ComPAS™ tablets, includes messaging, forms, law library, commissary ordering, educational opportunities, and entertainment, including a selection of movies, books, music, and games.

“We switched to HomeWAV for their technology and their tablets,” said Pemiscot County Lieutenant Josh Bost. “The new system will make it easier for the inmates to communicate with their families and the tablets have educational programs that will benefit them and help cut down on repeat offenses.”

Selecting HomeWAV for its exceptionally innovative technology, Pemiscot County Jail now has capabilities to use remote visitation without any advanced scheduling, with low costs to make voice calls for just 20 cents per minute and video calls for just 25 cents per minute.

About HomeWAV

Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com

HomeWAV Earns August 2022 Great Place to Work Certification™

FOR IMMEDIATE RELEASE

HomeWAV Earns August 2022 Great Place to Work Certification™

St. Louis-based inmate communications company receives certification for second consecutive year.

ST. LOUIS, Mo., August 8, 2022–HomeWAV, the leader in providing simple, secure inmate communication and technology solutions, is proud to be Certified™ by Great Place to Work® for August 2022 – August 2023, receiving this recognition for the second year in a row. The prestigious award is based entirely on what current employees say about their experience working at HomeWAV. This year, 90% of employees at HomeWAV say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

“Great Place to Work Certification™ isn’t something that comes easily – it takes ongoing dedication to the employee experience,” said Sarah Lewis-Kulin, vice president of global recognition at Great Place to Work®. “It’s the only official recognition determined by employees’ real-time reports of their company culture. Earning this designation means that HomeWAV is one of the best companies to work for in the country.”

“There is no higher honor than to be recognized as a Great Place to Work®,” said HomeWAV CEO/President John Best. “We are a group of highly energetic and relentless problem-solvers. I’m proud of the incredible dedication and loyalty our team has to our company that has been the catalyst of our growth. I’m excited to see what our team can accomplish together as we grow our business.”

One of HomeWAV’s biggest initiatives for 2022 is to invest in its people. Recently, the organization developed a comprehensive company handbook and expanded improved benefits such as increased paid time off, a new hybrid remote work policy, and parental leave.

According to Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a Certified™ great workplace. Additionally, employees at Certified™ workplaces are 93% more likely to look forward to coming to work, are twice as likely to be paid fairly, earn a fair share of the company’s profits, and have a fair chance at promotion.

WE’RE HIRING!
Looking to grow your career at a company that puts its people first? Visit our careers page at: https://www.homewav.com/jobs/.

About HomeWAV
Founded in 2011, HomeWAV LLC has remained the industry leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our all-in-one patented platform is the first of its kind to satisfy the growing demands in the correctional industry. Through our organizational pillars of Integrity, Innovation, and Impact, we are disrupting the industry standard by leading with fairness and developing transformative technology while keeping facilities safe and communities connected. For more information, visit HomeWAV at production-www.homewav.com and on LinkedIn, Facebook, and Instagram.

About Great Place to Work Certification™
Great Place to Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place to Work-Certified.

About Great Place to Work®
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™. Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.

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Media Contact:
Amanda Jasper
636.212.1859
a.jasper@homewav.com